Privacy Policy

Effective Date: January 2025

Patel Dental Clinic ("Clinic," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.pateldentalclinic.com ("Website") or use our dental services. Please read this Privacy Policy carefully. By using our Website or services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you use our Website or services, you may provide us with the following information:

Contact Information: Name, email address, phone number
Demographic Information: Age or date of birth
Appointment Details: Preferred date and time, service of interest
Health Information: Dental concerns, medical history, current medications, allergies
Communication Preferences: Consent for receiving communications via email/phone

1.2 Information Collected Automatically

When you access our Website, we may automatically collect certain information, including:

Device Information: Browser type, operating system, device type
Log Information: IP address, access times, pages viewed, referring URL
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

1.3 Information from Other Sources

We may receive information about you from other sources, such as referring healthcare providers or third-party services, which we may combine with information we collect from you directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

To schedule and manage your dental appointments
To provide dental care and treatment services
To communicate with you regarding appointments, treatment plans, and follow-up care
To send appointment reminders and confirmations
To respond to your inquiries and requests
To improve our Website, services, and patient experience
To send promotional communications and newsletters (with your consent)
To comply with legal obligations and regulatory requirements
To protect our rights, privacy, safety, or property
To detect, prevent, and address fraud or security issues

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Healthcare Providers: With specialists, laboratories, or other healthcare providers involved in your treatment, as necessary for your care
Service Providers: With trusted third-party vendors who assist us in operating our Website, conducting business, or servicing you, subject to confidentiality obligations
Legal Requirements: When required by law, court order, subpoena, or government regulation, or to protect our legal rights
Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset
Emergency Situations: To protect the health, safety, or welfare of you or others in emergency situations
With Your Consent: In other circumstances where we have obtained your explicit consent

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze Website usage. Cookies are small text files stored on your device when you visit our Website.

We use the following types of cookies:

Essential Cookies: Required for the operation of our Website and cannot be disabled
Analytics Cookies: Help us understand how visitors interact with our Website by collecting information anonymously
Functional Cookies: Remember your preferences and settings to improve your experience

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data storage and transmission protocols
Access controls and authentication procedures
Regular security assessments and updates
Staff training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

The duration of our ongoing relationship with you
Legal obligations that require us to retain data for certain periods
Applicable statutes of limitations
Guidelines issued by relevant regulatory authorities

Medical records are retained in accordance with applicable healthcare regulations in India.

7. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete personal information
Deletion: Request deletion of your personal information, subject to certain legal exceptions
Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly
Withdraw Consent: Withdraw your consent for processing where we rely on consent as the legal basis

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Website is not directed to children under the age of 18. However, as a dental clinic, we provide pediatric dental services and may collect information about children with the consent of a parent or legal guardian. Such information is collected solely for the purpose of providing dental care and is protected in accordance with this Privacy Policy.

Parents or guardians may request access to, correction of, or deletion of their child's personal information by contacting us.

9. Third-Party Links

Our Website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every website you visit.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there.

11. Compliance with Indian Laws

This Privacy Policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws and regulations.

For any grievances related to the processing of your personal information, you may contact our Grievance Officer at the contact details provided below. The Grievance Officer shall address your grievance within one month of receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our Website or services after the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Patel Dental Clinic
Grievance Officer / Data Protection Contact
Email: pateldentalclinic@gmail.com
Phone: +91 7383774181
Maninagar Branch: Ff-11, Shivani Avenue, Jawahar Chowk, Maninagar, Ahmedabad - 380008, Gujarat, India
South Bopal Branch: C-202, 203 Aarohi Galaria, Opp. Aarohi Crest, Near Sobo Centre, South Bopal, Ahmedabad - 380058, Gujarat, India